Welcome to Nativo, we are a quiet, relaxed and safe space.
Our reservations are non-refundable.
All our reservations indicate the reserved number of guests (regardless of the maximum per room), bringing more people than specified in the reservation without prior approval from the hotel may incur in the cancellation of the reservation without the right to a refund.
For reasons of force majeure (health, natural disasters, mobility restrictions, etc.) beyond the control of the hotel, it is necessary to contact the hotel to reschedule the date, it is necessary to present the appropriate documentation to support the inconvenience.
We accept pets with a maximum weight of 20kg (prior reservation is mandatory, reservations without pet approval are subject to the hotel’s decision and the possibility of canceling the reservation without the right to a refund) Costs apply for each approved pet.
The access to the rooms is only for registered guests.
Check-in is at 3:00 p.m. and Check Out is at 12:00 p.m.
The use of towels outside the property or on the beach is not permitted. A fine applies for lost or sandy towels.
It is necessary to check the room inventory, if something is missing, whether due to loss or damage, it will be charged to the client’s account, as well as any damage to the property and the harm that said damage may cause.
In the case of lost keys, there will be a charge of $50 dollars for the repair service and lock change.
We are not responsible for accidents caused within or outside the property, as well as animal bites or theft within the property. The guest has the duty to keep their belongings away from the sight of other people.
Breakfast is served from 7:30 a.m. to 10:00 a.m.
We appreciate that the sand be removed before entering the pool or rooms. It is important not to introduce sand into the drainage system.
The guest is obliged to make fair use of electrical appliances. It is not permitted to operate the air conditioners with the windows and doors open or to leave them on while the guest is not in the room.
The hotel staff may access any of the rooms if needed for routine inspections, repairs or cleaning.
Any physical or verbal abuse of our crew or other guests will result in immediate eviction.
Smoking is prohibited in the hotel rooms. This may result in a penalty of $150 dollars for deodorizing the room and an extra night for ventilation.
It is prohibited by Panamanian law to smoke in public spaces. You may smoke in a remote space without disturbing any other guest.
We live in a Tropical Forest. As long as you keep the doors and windows of your room open, all insects, mosquitoes, spiders, cockroaches, rodents, crabs, reptiles, etc. that are around will have access to it. We recommend that you keep the doors and windows of your room closed.
Please remember to make the entrance to the room available between 10:00 hrs and 12:00 hrs for daily cleaning.
POOL: The use of the pool is for the exclusive use of our guests, any activity that puts the safety of the guests at risk is prohibited (running, jumping, pushing, entering or exiting the pool through areas other than the stairs) is not permitted. It is required to remove the sand and use the shower before entering the pool. Any non-compliance with these rules will result in surcharges of the amount of the damage determined by the hotel and/or in extreme cases, eviction from the property.
